At ShinEco, your privacy matters to us. As a trusted provider of eco-conscious cleaning services, we are committed to handling your personal information with the utmost care, responsibility, and transparency.

This Privacy Policy explains how we collect, use, protect, and share your information when you use our website or services. It reflects our dedication to building long-term relationships with our clients based on trust and respect. By accessing or using ShinEco’s services, you agree to the practices outlined in this policy. If you do not agree with any part of it, we advise you to refrain from using our services.

To provide a seamless, personalized, and high-quality cleaning experience, ShinEco collects certain types of information from our clients and website visitors. This helps us tailor our services, communicate effectively, and ensure a smooth booking and support process.

Personal Information

• Full name and contact details (email address, phone number)
• Billing information and payment method (processed securely)
• Service preferences, property details, and any special instructions
• Login credentials for users with registered accounts

Usage Data

• Device information, browser type, and IP address
• Pages visited, time spent, and navigation behavior on our website
• Previous bookings and service history
• Operating system and device-specific data

How We Collect Information

Information is collected in the following ways:

• Directly from you — when you submit forms, request a service, or register an account
• Automatically — through cookies, web analytics, and tracking tools as you browse our website
• From third-party sources — such as payment gateways or partner services, where applicable

ShinEco uses the information we collect to deliver a reliable, personalized, and high-quality cleaning experience. Your data enables us to better understand your needs, provide timely service, and continuously improve our eco-friendly solutions.

• To schedule, manage, and deliver cleaning services
• To process secure payments and send booking confirmations
• To notify you about service updates, reminders, or changes
• To allow access to your customer account and preferences
• To provide efficient customer support and address inquiries
• To analyze user behavior and improve website performance
• To enhance and personalize your experience with ShinEco
• To communicate service offers, promotions, and feedback requests (with your consent)

Legal Basis for Processing

We collect and process your information based on the following legal grounds:

• Your explicit consent (which you may withdraw at any time)
• Fulfillment of a contract or service agreement with you
• Legitimate business interests in improving and delivering services
• Compliance with applicable legal obligations and regulations

At ShinEco, we respect your privacy and never sell your personal information. We only share your data when necessary to operate our services efficiently, support your needs, or comply with legal obligations. All shared data is handled with strict confidentiality and care.

• With Service Providers: We may share information with trusted third parties who help us deliver services, such as payment processors, hosting platforms, and customer support tools.
• For Business Operations: In the event of a business transfer, merger, or reorganization, your information may be part of the transferred assets with appropriate privacy safeguards.
• With Affiliates: We may share data with our subsidiaries or partner companies that follow this privacy policy or offer integrated services.
• With Your Consent: We will always seek your permission before sharing your personal data for purposes beyond this policy (e.g., marketing partnerships).

Legal Requirements

We may disclose your information if required by law, regulation, or a valid legal process — or when necessary to protect our rights, safety, or the safety of others.

At ShinEco, protecting your personal data is a top priority. We use industry-standard security practices and technologies to ensure your information remains safe, private, and handled with integrity.

• Secure transmission of data using encryption protocols (SSL/TLS)
• Regular security monitoring, audits, and system updates
• Restricted access to personal data through role-based permissions
• Ongoing staff training in data privacy and responsible handling
• Reliable third-party service providers with strong security standards

While no method of online data storage or transmission is entirely risk-free, we are committed to continuously improving our security measures to protect your information. Your trust in ShinEco motivates us to maintain the highest level of care and responsibility.

ShinEco believes in transparency and gives you control over your personal information. Depending on your location and applicable data protection laws, you may have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request updates or corrections to inaccurate or incomplete data.
• Deletion: Request that we delete your personal data under certain legal conditions.
• Restriction: Ask us to limit the way we use your data in specific circumstances.
• Objection: Object to processing of your personal data, especially for marketing purposes.
• Portability: Request that we transfer your data to another organization or directly to you.
• Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing done before withdrawal.

To exercise any of these rights, please contact us using the details provided below. For security reasons, we may need to verify your identity before fulfilling your request.