Frequently Asked Questions

Find answers to common questions about our eco-friendly cleaning services. We've compiled answers to the questions we hear most often. If you don't find what you're looking for, please don't hesitate to reach out to our friendly team.



1. What types of cleaning services do you offer?

At ShinEco, we offer a wide range of domestic cleaning services to suit your needs. These include general cleaning for regular upkeep, deep or spring cleaning for a more thorough refresh, specialized kitchen and bathroom cleaning, window cleaning, and laundry and ironing services. We also provide end of tenancy cleaning for moving out and eco-friendly green cleaning for those who prefer natural, non-toxic solutions.

2. Do you use eco-friendly products?

Yes, we do! ShinEco is committed to protecting your health and the environment. We use only non-toxic, biodegradable cleaning products that are safe for children, pets, and allergy-sensitive individuals. Our eco-friendly approach ensures your home stays clean without the use of harsh or harmful chemicals.

3. How can I book a cleaning service?

Booking a service with ShinEco is quick and easy. You can contact us by phone, email, or by filling out the contact form on our website. Once we receive your request, our team will confirm the details with you and schedule your preferred date and time for the cleaning.

4. Do I need to be home during the cleaning?

No, it’s not necessary for you to be home during the cleaning. Many of our clients provide access instructions, such as a key or door code. However, if you prefer to be present, you’re more than welcome to stay while our team works. We’re happy to accommodate your comfort and schedule.

5. What areas do you serve?

ShinEco currently provides cleaning services across selected regions. If you're unsure whether we operate in your area, just get in touch with us. We’ll be happy to confirm service availability and arrange a visit if possible.

6. How much do your services cost?

Our prices vary depending on the size of your home and the type of service you need. For an accurate estimate, simply contact us with your details. We offer free, no-obligation quotes so you know exactly what to expect—no hidden fees or surprises.

7. Are your cleaners trained and insured?

We currently service these locations:

Our service area is expanding. Contact us with your postcode to check availability.

8. What if I need to cancel or reschedule?

We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance. There is no cancellation fee with proper notice, and we’ll gladly help you find a new time that works best for you.

Ready for a Spotless, Eco-Friendly Home?

If you have more questions or would like to schedule a cleaning, our team is ready to help.

Contact Us Today


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Have Any Questions? +61 4 0127 5760